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Frequently Asked Questions
1st Klass Mobile Lab & Office Services — Reliable. Certified. Confidential.
General / Service Overview
1. What services do you offer?
We provide confidential mobile and in-office testing including DNA testing, drug screening, and phlebotomy.
2. What does “mobile lab & office services” mean?
We bring certified testing directly to you — at home, work, or any convenient location.
3. Where are you located?
Our office is located at 1230 Veterans Highway, Building F, Suite 1, Door 2, Bristol, PA 19007.
4. Which areas do you serve?
We serve Bucks, Montgomery, and Philadelphia counties and surrounding areas.
5. Do you offer both mobile and in-office services?
Yes, you can visit our office or schedule a mobile technician to come to you.
6. What are your hours of operation?
Monday–Friday 8:30 AM–6 PM, Saturday 9 AM–12 PM, Sunday by appointment only.
7. How do I schedule an appointment?
You can call (855) 546‑6625 or submit a request through our contact page.
8. Do you accept walk-ins?
Appointments are recommended, but same-day service may be available based on staff availability.
9. Are after-hours or emergency appointments available?
Yes, we offer after-hours and weekend appointments for an additional fee.
10. Do you travel to homes or workplaces?
Yes, our mobile team can perform testing at residences, offices, or business sites.
Specific Service Types
11. What types of DNA tests do you perform?
We offer paternity, maternity, sibling, grandparent, and immigration DNA testing.
12. Do you provide legal DNA testing?
Yes, all legal DNA tests follow chain-of-custody procedures for court admissibility.
13. What drug testing methods do you use?
We perform urine, hair follicle, and saliva drug testing for individuals and employers.
14. Do you offer DOT testing?
Yes, we perform DOT-compliant drug and alcohol tests for commercial drivers.
15. Can employers schedule on-site employee testing?
Yes, we provide mobile services for businesses needing workforce screenings.
16. What is included in phlebotomy services?
We offer blood draws for lab testing, health panels, and medical offices.
17. Do you offer gender-reveal DNA testing?
Yes, early gender DNA testing is available starting at 7 weeks of pregnancy.
18. Can I order testing without a doctor’s referral?
Yes, many of our tests can be requested directly by individuals.
19. Do you work with attorneys or clinics?
Yes, we collaborate with legal and medical professionals for reliable test results.
20. Do you provide health or wellness screenings?
Yes, wellness panels and employer screenings are available upon request.
Appointments & Preparation
21. How do I prepare for my appointment?
Bring a valid photo ID and required paperwork. Avoid food or drink if instructed for your test.
22. What if I need to reschedule?
Please notify us 24 hours in advance to reschedule without additional fees.
23. Is there a cancellation fee?
Late cancellations or no-shows may incur a small service fee.
24. How long do appointments take?
Most appointments take between 15–30 minutes.
25. What should I provide for mobile testing?
Ensure our technician has parking access and a clean workspace for testing.
26. Can I bring others to my appointment?
Yes, additional individuals can be tested together if scheduled in advance.
27. What if I arrive late?
Please inform us right away. Delays may require rescheduling.
28. Do you confirm appointments?
Yes, confirmation and reminders are sent by text or email.
29. Do you offer same-day testing?
Yes, same-day and urgent appointments are available based on technician availability.
30. Can testing be done at my workplace?
Yes, mobile technicians frequently visit offices, warehouses, and job sites.
Pricing & Payments
31. How much does testing cost?
Prices vary by test type and location. We’ll provide a detailed quote before scheduling.
32. Do you accept insurance?
We primarily operate on a self-pay basis but can provide documentation for reimbursement.
33. What payment methods do you accept?
We accept cash, debit, major credit cards, and business invoices.
34. Are there travel fees?
Mobile appointments may include a small travel fee depending on location.
35. Is a deposit required?
A deposit may be required to secure mobile or after-hours appointments.
36. Do you provide invoices or receipts?
Yes, all clients receive digital or printed receipts upon payment.
37. Do you offer corporate billing?
Yes, we can set up corporate accounts with invoicing options for frequent testing.
38. Are discounts available?
We offer discounts for group testing, recurring clients, and employers.
39. Are there hidden fees?
No, all potential fees are explained before your appointment.
40. What is your refund policy?
If a test is canceled before processing, refunds may be issued minus applicable fees.
Results & Confidentiality
41. How soon will I get my results?
Turnaround time varies by test; most results are ready within 1–3 business days.
42. How will I receive my results?
Results are securely emailed or printed depending on your preference.
43. Are results confidential?
Yes, your information is private and handled according to HIPAA standards.
44. Who can access my test results?
Only authorized individuals you designate may access your records.
45. Are your DNA tests court-admissible?
Yes, legal DNA tests include full chain-of-custody documentation.
46. What if results are inconclusive?
We may request a retest or additional sample for confirmation.
47. Can I get a printed certificate of results?
Yes, printed certified reports are available upon request.
48. How long do you keep records?
Records are stored securely and retained according to federal compliance standards.
49. How are samples disposed of?
Samples are disposed of following biohazard and HIPAA disposal regulations.
50. Who can I contact with questions?
You can reach us at [email protected] or call (855) 546-6625 for assistance.